So as to maintain the safe working environment and to minimise risk to staff and users of our rooms we would ask that all staff and users apply the following practices. We aim to provide excellent healthcare for our patients, we acknowledge that there is an ongoing risk of COVID-19 infection within our communities. Because of this we need to change some of the ways we interact with you.
Strict hygiene measures and physical distancing are in place alongside our standard infection prevention and control measures. Facemasks are mandatory when visiting our practise (excluding exempted people and children <12yo). Staff and Doctors are expected to wear a mask at work except when alone in an office with a closed door. We recommend and encourage all eligible patients and their families to be vaccinated. All staff and doctors are double vaccinated.
We will not discriminate in whether or how you are seen based on vaccination status. We will not routinely require a negative COVID test for attendance. We collect information on vaccination status to help manage health and risk in conjunction with our screening tool.
Measures to be followed
1. Everyone on site should scan our location poster using the COVID Tracer app. Use of paper contact register for those unable to ‘scan-in’.
2. Maintain physical distancing; 2m where possible. Use of ‘sneeze-guard’ on front desk. Ventilation should be encouraged with open windows and active airflow systems where feasible.
3. Everyone 12y+ to wear a mask unless medically exempt
4. Covid Symptom screening for all patients attending (1 per family group), see attached form to be completed and filed for all visits ideally > 24hrs prior.
a. No symptomatic people are to be permitted on-site please.
b. Staff and Doctors should not attend the rooms if they are symptomatic
5. Reduce numbers of people in the space
a. Patients/families are welcome to wait in the waiting space limiting contact with others if their appointment is within a few minutes and there is sufficient space for everyone to be socially distanced.
b. If there is insufficient space they are to be asked to wait in their vehicle to be called through by phone close to appointment time
c. Telehealth (video or telephone) appointments can be offered based on a balance of clinical need and risk and may be booked in between face to face appointments so as to reduce the number of people present on site.